Patient Survey 2020

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Patient Survey 2020lakestreet@gmail.com2020-10-14T15:17:10+00:00

Date of your Visit:

Let us know when you visited Metro Community Health

Name of Doctor

Metro Site

Bronx Health Center Manhattan Downtown Brooklyn Health Center Queens Health Center Staten Island Health Center

Person Completing Survey

Patient Family/Friend Staff Other

If you picked Staff, please specify. If you picked Other, please specify

Reason for Today’s Visit?

Medical Dental Mental Health Other

If you picked other, please specify

Patient Gender

Male Female Intersex

Patient Age

17 and under 18 to 54 55 and older

Patient Lives

In a group home On his/her own (independently) With family Other

If you picked other, please specify

1. Are you able to see your doctor when you need to?

Yes Sometimes No

2. Can you be seen on the same day that you call for an appointment?

Yes Sometimes No

3. Do you know that there is a phone number that you can call to receive medical advice from a doctor at Metro after regular office hours?

Yes No

4. When you call your doctor with a medical question do you get an answer on that same day?

Yes Sometimes No

5. Do you find our health center and health services easy to access?

Yes Sometimes No

6. On most visits, are you able to see your doctor within 15 minutes of your appointment time (wait time includes time spent in the waiting room and exam room).

Yes No

7. Does your doctor speak directly to you (the patient) about your health and medical conditions? (Rather than addressing the person who is with the patient during their visit)

Yes Sometimes No

8. Does your doctor explain things in a way that is easy to understand?

Yes Sometimes No

9. Does your doctor talk with you about the medications you are taking at each visit?

Yes Sometimes No N/A

10. Does your doctor consider your (the patient) wishes and personal goals when creating a treatment plan?

Yes Sometimes No N/A

11. Do you feel that your doctor knows the most current and effective treatments for your condition(s)?

Yes Sometimes No N/A

12. Are medical staff friendly and helpful?

Yes Sometimes No

13. When blood tests, x-rays, or other tests are ordered, does Metro give you the results?

Yes Sometimes No N/A

14. Medical specialists are doctors who specialize in an area of healthcare (like surgeons, heart doctors, allergy doctors, skin doctors). If you have received care from a specialist does your doctor at Metro seem to know about the care you received?

Yes Sometimes No N/A

15. When you call to renew a medication is your prescription sent to your pharmacy or made available to you on that same day?

Yes Sometimes No N/A

16. Does your doctor provide information on ways to improve your health?

Yes Sometimes No

17. Has your doctor asked if there are things that make it hard for you to take care of your health?

Yes No

18. Have Metro staff recommended services in your community or offered their own workshops to help improve your health (for example, weight management groups, nutrition/meal support)?

Yes No

19. Are recommendations you received (including community-service and supports) to improve your health helpful?

Yes Sometimes No N/A

20. Do you face any financial barriers to receiving care at Metro

Yes No

21. Would you recommend Metro to your friends and family?

Yes No

22. Would you recommend your doctor at Metro to your friends and family?

Yes No

Please leave your comments here:

1000 / 1000

Please complete the following questions if you have received Telehealth services with MCHC

Reason for Today’s Telehealth Visit?

Medical Mental Health Other

If you picked other, please specify

1. Did you have trouble using Telehealth services at MCHC

Yes Sometimes No

2. Did you feel your Telehealth visit was as good as a traditional office visit?

Yes No

3. Would you use Telehealth at MCHC again?

Yes No

4. Would you recommend MCHC Telehealth services to your friends and family?

Yes No

Comments related to MCHC Telehealth services:

1000 / 1000